January 20, 2011

A Cut Above – The Ideate Technical Team

The Ideate Technical Team, eleven exceptional people from the AEC industry, who assist our customers with technology implementation and support, recently held a Technical Summit.

I want to tell you how impressed I am with the Ideate Technical Team.
  • Each has the ability to communicate ideas and concepts in a concise, but informative and engaging way.

  • The team’s combined knowledge of business issues, industry best-practices and design technology software in unsurpassed in the AEC industry.

  • They have an outstanding track record of delivering technical support with an average response time under 30 minutes, encompassing 3,575 support cases in 2010. That is a lot of cases, covering over a dozen software packages. Truly impressive.

  • The ability to analyze, understand and solve customer issues, and produce solutions that make our customers more productive and profitable.

More than anything else, the Ideate Technical Team impress with the enthusiasm and passion for what they do. The Ideate team brings professionalism to every customer interaction. On top of that, their humor and camaraderie is simply amazing.

If you get a chance, get to know the Ideate Technical Team. Ask for their insight on business issues you have in the implementation and support of design technology software.

They are truly a cut above. I am honored to lead this team to solve our customers' daily challenges.

David Haynes, AIA, LEED AP – Director of AEC ServicesDavid is a Registered Architect and a LEED accredited professional who previously had his own architectural practice and was President of a commercial design-build construction company for 15 years. A graduate of University of Arizona, he has worked as an Architect, contractor, developer and as a national construction manager for a national retailer. David currently develops and implements targeted AEC business solutions – including Revit Architecture, Revit Structure and Navisworks for clients across the United States involved in the design and building process. David is also Ideate’s resident Mac expert.

Get It. Know It. Use It.

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